Terms of Service

"Les Cabanes dans les Arbres" Platform (CDLA)

Last updated: 01/03/2025

1. Purpose and scope

These Terms of Service (hereinafter the "Terms") define the terms and conditions under which CABANES DANS LES ARBRES (CDLA) provides users with an online booking and connection platform for tourist accommodations offered by third-party owners (hereinafter the "Property Owners").

Any use of the website https://www.les-cabanes-dans-les-arbres.com (the "Website"), and any booking made through the Website, implies full acceptance of these Terms.

2. Role of the CDLA platform

CDLA acts exclusively as a technical and commercial connection platform between:

• travellers (hereinafter the "Guests"),
• and Property Owners of tourist accommodations.

CDLA is not the owner, operator, or manager of the accommodations listed on the Website and does not itself provide accommodation services.

The rental agreement is entered into directly between the Guest and the Property Owner, who are solely responsible for the performance of the accommodation service.

3. Booking and payment process

The CDLA platform enables Guests to:

• browse accommodation offers published by Property Owners,
• submit a booking request,
• pay for the stay through a secure payment system.

Payments made on the Website are collected by CDLA as agent on behalf of the Property Owner, under a payment management mandate. Funds are held in a dedicated account until transferred to the Property Owner after the stay, less the commission due to CDLA.

CDLA does not intervene in setting prices, stay conditions, or the actual performance of the accommodation service.

4. Gift vouchers

CDLA offers gift vouchers for sale that can be used to pay for stays with Property Owners listed on the Website.

A gift voucher constitutes a monetary credit for a specified amount. The purchase of a gift voucher does not constitute the booking of a specific stay and does not guarantee the availability of any particular accommodation.

When the gift voucher is used, the rental agreement is entered into directly between the voucher beneficiary and the Property Owner of the chosen accommodation. CDLA acts solely as a payment intermediary.

The complete terms of purchase, validity and use of gift vouchers are set out in the Gift Voucher Terms and Conditions.

5. Information relating to accommodations

The information, descriptions, photographs, features and availability of accommodations are provided under the sole responsibility of the Property Owners.

CDLA does not guarantee the accuracy, completeness or timeliness of information provided by Property Owners, and cannot be held liable for errors, omissions or inaccuracies, except in the event of a breach directly attributable to CDLA.

6. Nature of accommodations and specific risks

Some accommodations listed on the Website are unusual accommodations, particularly treehouses or atypical structures, which may present particular characteristics and specific risks.

Guests acknowledge that they are informed of this specific nature and undertake to strictly comply with the safety, use and occupancy instructions provided by the Property Owner.

7. Liability of CDLA

7.1 General principle

CDLA's liability is strictly limited to its role as a connection and booking platform.

CDLA cannot be held liable for:

• the condition, compliance, safety or maintenance of accommodations,
• the acts or omissions of Property Owners or Guests,
• accidents, personal injury, property damage or consequential loss occurring during the stay, except in the event of fault directly attributable to CDLA.

7.2 Limitation of liability

CDLA may only be held liable for damages resulting from a direct and proven breach of its essential obligations, within the limits permitted by law.

In any event, CDLA cannot be held liable for:

• indirect or consequential damages,
• loss of opportunity, loss of business or loss of revenue,
• damages resulting from an act attributable to the Property Owner or a third party.

Nothing in these Terms shall have the effect of excluding or limiting CDLA's liability in the event of gross negligence or wilful misconduct, or in the event of personal injury where prohibited by law.

7.3 Force majeure

CDLA cannot be held liable for failure to perform its obligations in the event of force majeure within the meaning of Article 1218 of the French Civil Code, including but not limited to natural disasters, pandemics, strikes, major IT failures or administrative decisions.

8. No systematic technical inspection

CDLA does not carry out systematic technical inspections of accommodations listed on the Website.

Any checks, requests for information or listing suspensions carried out by CDLA do not constitute certification or a guarantee of compliance or safety of the accommodations.

Responsibility for accommodation safety lies exclusively with the Property Owner.

9. Insurance

Each Property Owner listed on the Website undertakes to hold professional liability insurance covering the operation of their accommodation and any damage that may be caused to Guests, and to provide CDLA with an annual certificate of insurance.

CDLA reserves the right to suspend the listing of any accommodation whose Property Owner fails to provide proof of valid insurance.

Guests are responsible for ensuring that they have appropriate personal insurance for their stay.

10. Right of withdrawal

In accordance with Article L.221-28, 12° of the French Consumer Code, the right of withdrawal does not apply to accommodation services to be provided on a specific date or period.

The cancellation conditions applicable to each booking are those defined by the relevant Property Owner and communicated to the Guest before confirming their booking.

11. Complaints and mediation

Any complaint relating to the stay, the accommodation or the reception conditions should be addressed first to the relevant Property Owner.

CDLA may, on a commercial basis and without any obligation of result, facilitate communication between the Guest and the Property Owner.

Guests may also use the European Online Dispute Resolution platform available at: https://ec.europa.eu/consumers/odr

12. Personal data

The processing of personal data is governed by the Privacy Policy available on the Website.

13. Applicable law and jurisdiction

These Terms are governed by French law.

In the event of a dispute, an amicable solution will be sought before any legal action. For Guests who qualify as consumers under the French Consumer Code, the standard rules of territorial jurisdiction apply. In other cases, the courts within the jurisdiction of CDLA's registered office shall have sole jurisdiction.

14. Amendment of Terms

CDLA reserves the right to amend these Terms at any time. The applicable Terms are those in force at the date of booking.

CABANES DANS LES ARBRES (CDLA)
Simplified joint-stock company (SAS) with share capital of €6,000 – Limoges Trade Register No. 810 662 007
Registered office: 1, Bord, 87230 Les Cars, France
Contact: contact@les-cabanes-dans-les-arbres.com